Shipping policy
Free shipping Australia-wide
Shipping is free on every order, with no minimum spend. There are no handling fees or surprise charges at checkout.
Delivery times
Your order is processed within 1 to 2 business days. Delivery typically takes 7 to 14 business days from order confirmation, anywhere in Australia. Metro areas usually receive their order sooner; regional and remote addresses can take a few extra days.
Business days exclude weekends and Australian public holidays. During peak periods (Christmas, end of financial year, major sales) delivery can take longer. If that affects your order, we will let you know by email.
Tracked and insured
Every parcel is tracked door to door and insured. As soon as your order ships, we email you the tracking number and link. If tracking shows no movement for 48 hours, write to us at info@trydentova.com and we will look into it with the carrier.
Delivery address
Please check your address and postcode before confirming your order. If you spot a mistake, email us within 12 hours of purchase and we will correct it free of charge. Once the parcel has left the warehouse, we can no longer change the address.
If a parcel is returned to us because the address was incorrect or nobody was available after the carrier's delivery attempts, we will contact you to resend it. The first resend is on us.
Damaged or lost parcels
If your parcel arrives damaged, take a photo before fully unpacking it and send it to info@trydentova.com. We will replace the product at no cost.
If tracking shows "delivered" and you do not have the parcel, contact us within 7 days. We will open an investigation with the carrier and, if the parcel cannot be found, we will resend your order or refund you in full.
Taxes
All prices on trydentova.com are in Australian dollars (AUD) and include GST. There are no customs charges or additional payments on delivery.
Your guarantee period
Your 90-Day Money-Back Guarantee starts on the day the carrier marks your order as delivered, not the day you order.
